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PETCARE SUBSCRIPTION TERMS AND CONDITIONS

1. THESE TERMS


1.1 Our Services. We provide annual pre-paid petcare plans for all veterinary medicine, surgery and healthcare services (“Services”). Our plans provide you with access to initial health-checks, routine check-ups and vaccinations as well as preventive care and other treatments for your pet (“Pet”).

1.2 What these terms cover. These subscription terms and conditions (“Terms”) cover our Services, as further detailed in your bespoke petcare plan (“Petcare Plan”). For further details of how our Petcare Plans work (including what is included and excluded from the Services), please visit the FAQs section of our website: https://gardenvetsatkeele.co.uk/faq/.

1.3 Why you should read them. Please read these Terms carefully before you confirm that you are happy with the content of your Petcare Plan. These Terms tell you who we are, how we will provide our Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.4 The animals we treat. These Terms only cover Services to dogs, cats, rabbits, ferrets, rats, hamsters and guinea pigs. We do not offer Services to any other animals or pets, unless we agree otherwise with you in writing.

1.5 Status of Terms. The Petcare Plan is a preventative pre-payment healthcare programme for the lifetime of your pet (provided that you continue to pay your Petcare Plan fees, as detailed below). THE PETCARE PLAN IS NOT AN INSURANCE POLICY, NOR IS IT A SUBSTITUE FOR INSURANCE and you expressly acknowledge and agree to the same. We are not insurance providers or brokers and therefore cannot recommend or provide advice relating to insurance products for your Pets. You should consider seeking independent advice if you do consider it would be beneficial to you and your Pet to purchase insurance.

1.6 Confirmation. By signing up to our Services and these Terms, you hereby expressly acknowledge and agree that these subscription services are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority and any associated rights arising from those regulations are expressly
waived.

1.7 References. Reference to “you” / “your” means the pet owner. Reference to “our” / “us” / “we “ /“your vet” means the veterinary practice at Keele University, trading under Garden Vets at Keele. “your Pet” means the Pet registered under your Petcare Plan

2. INFORMATION ABOUT HOW TO CONTACT US

 

2.1 Who we are. We are Educational & Clinical Research & Innovation Group Limited (CRN: 13639699) t/a Garden Vets at Keele and our address is Keele University, Staffordshire, ST5 5NS.

2.2 How to contact us. You can contact us by writing to us at info@gardenvets.com or by submitting a query at https://gardenvetsatkeele.co.uk/contact-us/. [You can also contact us through the App or by using the chat function.]

2.3 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails. 

3. OUR CONTACT WITH YOU

 

3.1 Acceptance of Services. Your acceptance of our Services and these Terms will take place when you: 

  • sign-up to our subscription services via our website (https://gardenvetsatkeele.co.uk/subscription/);
  • [make the initial first month subscription payment to us (“Initial Payment”); and
  • we confirm the ‘start date’ of you Petcare Plan].

Once a contract has been made between us, in consideration of you continuing to pay the relevant subscription fees in accordance with clause 5, we shall provide the Services to you. 

3.2 Warranties. By submitting your request for our Services you are warranting to us that: (a) you agree to, understand and accept these Terms in their entirety; (b) you confirm that you are the legal owner of the Pet(s) that will have the benefit of the Petcare Plan; (c) you will be responsible for all applicable
monthly payments for the duration of your subscription term; and (d) you have provided us with complete, accurate and up to date information in relation to your Pet(s) and will keep us updated on such information by informing us immediately should anything change.

3.3 Rejection of orders. If we are unable to accept your request for Services, we will inform you of this in writing and will not charge you any fees. We may (at our sole discretion) reject any order for Services. AT ALL TIMES, WE WILL EXERCISE OUR CLINICAL AND PROFESSIONAL JUDGEMENT IN CONSIDERING YOU AND YOUR PET’S BEST INTERESTS. WE RESERVE THE RIGHT TO EXERCISE DISCRETION IN RELATION TO WHETHER SOME SERVICES ARE TO BE PROVIDED AND/OR CONTINUED AS PART OF YOUR PETCARE PLAN AND WE HAVE DISCRETION AS TO THE MEDICATIONS AND TREATMENTS PROVIDED UNDER ANY PETCARE PLAN. 

4. SERVICES AND TREATMENTS

 

4.1 When we will provide the Services. Your Petcare Plan will start on the day your Initial Payment is received and will continue for a minimum fixed duration of 12 months. As the costs for the Services are spread out over a 12 month period, if you cancel your agreement partway through this period, you will still be liable to pay us the full amount of the agreed costs over that 12 month period, unless you cancel in accordance with clauses 5.6 and 7.2, or as otherwise stated pursuant to cause 8.1.

4.2 Multiple Pets. If you have more than one Pet, you need a separate plan for each Pet.

4.3 Delivering the Services. We will deliver the Services outlined in your Petcare Plan. The Services will be provided by us in accordance with the standards of veterinary care and guidelines set by the Royal College of Veterinary Surgeons (“RCVS”). However, we can only provide the Services pursuant to appointments which you make, and it is your responsibility to make sure that your Pet attends check-ups in accordance with your Petcare Plan. We can only provide the Services based on the information we have concerning your Pet and you must let us know about all relevant information regarding your Pet including any health or lifestyle related changes after the Services have commenced. 

4.4 Your responsibilities. You are responsible for following: 

  • following our vets’ and nurses’ guidance, and for ensuring Your Pet regularly attends the practice for their preventative healthcare checks, and for the timely collection and administration of any prescribed treatment; 
  • ensuring that you comply with the advice and treatment your vet prescribes for your Pet. We will endeavour to remind you about treatments that are due, but it is your responsibility to ensure that you collect and correctly administer any prescribed treatments that are covered within your Petcare Plan, and you should not rely solely on the complimentary reminders. We will not refund any fees paid by you if you fail to collect any or all products and services on your Petcare Plan. 
4.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and are subject to the jurisdiction of the English courts to settle any dispute or claim arising out of or in connection with these Terms, or its subject matter or formation.

We hereby acknowledge, understand and agree to the above Terms which will govern the supply of Services.

As Agreed

CUSTOMER Details

Name: {{client_name}}
Address: {{client_address}}
Email address: {{client_email}}

PET Details

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Name of pet:
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Species: {{pet_species}}
Breed: {{pet_breed}}
Pet’s Age: {{pet_age}}
{{/pets_list}}

Price of the subscription per month: {{price_of_the_subscription}}
Start date of subscription: {{start_date_of_subscription}}
End date of subscription: {{end_date_of_subscription}}